You may return eligible items within 30 days of the original purchase date. The return period begins on the date you receive the item, as confirmed by the delivery confirmation.
To be eligible for a return, items must be unused, in their original condition, and in their original packaging with all tags and labels attached.
All returned items must be in their original condition, unworn, unwashed, and with all original tags and labels attached. Items that show signs of wear, damage, or use may not be eligible for return.
Items must be returned in their original packaging when possible. We reserve the right to refuse returns that do not meet these conditions.
For hygiene and safety reasons, certain items such as undergarments, swimwear, and accessories that have been worn cannot be returned unless they are defective or incorrect.
If you are returning an item due to our error, such as receiving the wrong item or a defective product, we will cover the cost of return shipping. In such cases, we will provide you with a prepaid return shipping label.
If you are returning an item for any other reason, you are responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure your return is received.
Original shipping charges are non-refundable unless the return is due to our error.
To initiate a return, please contact us using the contact information provided below. We will provide you with a return authorization number and instructions for returning your item.
Please include the return authorization number with your return package. Returns without a valid authorization number may be delayed or refused.
Once we receive your return, we will inspect the item and process your refund or exchange within 5-10 business days. You will receive an email confirmation once your return has been processed.
The following items are not eligible for return:
This return policy complies with applicable consumer protection laws in Canada, including the Consumer Protection Act. You have certain rights as a consumer, and this policy does not limit those rights.
If you receive a defective or incorrect item, you are entitled to a full refund or replacement, and we will cover all associated costs, including return shipping.
We are committed to resolving any issues with your purchase in a fair and timely manner. If you have concerns about your purchase, please contact us immediately.
You may cancel your order within 24 hours of placing it, provided the order has not yet been shipped. To cancel an order, please contact us immediately using the contact information provided below.
Once an order has been shipped, it cannot be cancelled. You may, however, return the item in accordance with our return policy once you receive it.
If you cancel an order before it ships, you will receive a full refund to your original payment method within 5-10 business days.
Refunds will be processed to the original payment method used for the purchase. Please allow 5-10 business days for the refund to appear in your account after we have received and processed your return.
If you paid by credit or debit card, the refund will be credited to the same card. If you paid by another method, we will process the refund using the same payment method when possible.
Refund amounts will equal the purchase price of the returned item, minus any applicable restocking fees for items that do not meet return conditions. Original shipping charges are non-refundable unless the return is due to our error.
For questions about returns, refunds, or to initiate a return, please contact us:
Chivrealzyvonil
6808 Macleod Trl
Calgary, AB T2H 0L3, Canada
Phone: +1 403 216 6970
Email: feedback@chivrealzyvonil.world
When contacting us about a return, please include your order number and the reason for the return. This will help us process your request more efficiently.
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